Company Policies

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Rental Policies

Reservations & Down Payments

Our online reservation process is secure and easy to use. There is no need to call us to confirm availability! Reservations require a down payment that goes towards the rental fee. We accept all types of credit and debit cards in a secure PCI-compliant checkout cart. You will receive an emailed receipt and confirmation.

Schools, churches, and businesses that wish to pay with a check should call to make reservations.

Bad Weather Cancellation / Refund Policy

In most cases, we can deliver rain or shine. If the weather conditions are unfavorable, you have the option to reschedule your event prior to delivery. Any payment(s) you have made will transfer over to the rescheduled date, or be held as a "rain check" towards a future rental good for one year. If you choose to cancel your event without rescheduling, you can receive a refund of any payments you have made.

Once we start setting up, there are no refunds for any reason, even if you are unable to use the equipment due to adverse weather conditions. We reserve the right to refuse delivery if there is a chance that severe weather could cause unsafe conditions or damage our equipment. If that happens, you will receive a full refund.

General Cancellation/Refund Policy

You may cancel your reservation up to 14 days prior to event date for any reason and receive a full refund of any payments made. If you cancel less than 14 days from the event, you will forfeit the down payment amount unless the equipment can be rented to someone else on that date (this does not apply to bad weather cancellations).

Standard Delivery and Setup Services

All of our rental prices include "standard delivery and setup" for residential customers (minimum order amounts apply). This means your delivery may be up to several hours before your start time, and your pickup may be up to several hours past your end time, but your scheduled times are guaranteed.

Premium Delivery and Setup Services

For schools, churches, businesses, corporate clients, or anyone requiring specific delivery times, delivery outside of our normal delivery area, and/or special setup requirements, we offer customer premium delivery and setup services to meet your specific needs (please contact us for a custom quote).

Inflatable Setup Surfaces

The preferred (and safest) setup surface for inflatables is grass. We put down an oversize tarp and stake the inflatables down to the ground. We DO NOT set up on dirt, rocks, sand, or sloped ground.

We can also set up on driveways, concrete, asphalt, or indoors. These types of setups require sandbags for anchoring and foam padding at the entrances and exits for safety. (additional fees apply)

Rental Contract and Liability Release

All rentals require an electronic signature of our rental contract and liability release. Your confirmation email will contain a link to this document for your review and electronic signature.

Schools, Churches, Camps, and Corporate Events

We are experts at setting up events of any size. We can help you plan your event including equipment selection, site layout, logistics, etc. We have package discounts available. Give us a call or to discuss. We have experience with fairs, festivals, field days, water days, corporate events, crawfish boils, company picnics, fundraisers, races, etc.

Park Rentals

We can set up in most parks, but restrictions apply. We do provide insurance certificates to comply with park regulations. There is a minimum order of $175 for park rentals plus a $25 park setup fee. If you need a generator for power, we have them available for rental. Check with the park for rules and restrictions regarding inflatables. Most parks require the use of a generator, even if power outlets are available. If your rental is going to be inside a park, please contact us before booking.

Negligence & Abuse

All our equipment is commercial quality and will not be damaged by normal use. However, you are responsible for any theft, damage, or cleaning costs not related to ordinary use or wear and tear, which includes (but is not limited to) cutting or tearing of the vinyl or netting, damage due to overturning, overloading, exceeding rated capacities, improper use, abuse, or using non-approved items such as silly string, confetti, toys, baby oil, food & drink, candy, paint, etc.

Silly String

WARNING: Silly String causes permanent damage to inflatables. You should not have silly string at your party if you plan to have an inflatable. Even trace amounts of dry silly string on kid's clothes can cause permanent staining. You will be responsible for any damage caused by silly string which could involve complete replacement of the inflatable!!!

Water Slide Deflation

If you deflate a water slide, you must first turn the water off and empty the pool! Failure to do this will flood your yard and result in extra charges for additional labor and equipment required to pick up a slide that's full of water.

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